Your privacy is important and we believe that it should be protected. This policy tells you how we will use the information you provide to the Promptmove website and how you can have control over this. By using the Promptmove website and its essential services, you are agreeing to the policy so please read it carefully.
In most circumstances the information collected about you will be used for the following:
Who we are
‘We’ are are Promptmove Limited, a company registered in England and Wales with company number 10003948, VAT Registration Number GB 974 7937 52 and Registered Address: 243b Dunstable Road, Luton, Bedfordshire, LU4 8BW. (“Promptmove”).
When you signup with the Promptmove website or opt to utilise any of the services offered on the site you will be asked to disclose some personal information. This could include your name, email address, telephone number and nature of your enquiry.
In addition to this we also reserve the right to record information concerning how you use this site. This could include making a note of the pages you view, the property searches you conduct, the services you use and the agents you contact.
The information we collect will be used to enhance our offering in order to provide you with a more personalised and effective experience. We may contact you from time to time to inform you of important developments with regard to the Promptmove website. Additionally if you have provided your consent we may also contact you to let you know about any services or promotions we think may be of interest to you.
You have a right to access the information that we hold about you. To obtain a copy of this information, contact Promptmove at the address above.
Contacting us about our services
If you wish to contact us about any of the services offered via the Promptmove website you will be asked to complete a short form.
Phone Calls to Promptmove
Your calls may be recorded for quality and training purposes. For more information about call recording legislation in the UK you can visit: http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm
Who can access your information?
We reserve the right to retain access to the personal information we have gathered from you. If you have provided the relevant consent, we may from time to time choose to pass your information on to third parties outside of Promptmove.
If you subsequently change your mind about being contacted by these third parties please contact Promptmove at the address above or sign into your My Account page to change your preferences.
As is the case with other websites we use ‘cookies’ to track usage of the Promptmove website.
At the Promptmove website we adhere to robust security procedures. Promptmove, and therefore the Promptmove website is registered under the Data Protection Act 1998. As such, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.
The information you provide to us is kept in a secure data warehouse with restricted access. We also use a number of measures to ensure electronic access is protected and our systems can’t be exploited. When working with third parties we insist they have secure measures in place to protect your information.
Use of the personal information collected from you is restricted to our employees and appropriate third party employees. Employees will only use this information if they need it to perform a specific and relevant task.
We retain your personal details for as long as is required by the relevant law.